Just My Socks Connection Issues? Complete Troubleshooting Guide

🗓️ Published on: 🔄 Updated on:

Connection issues are the most common problems users face with Just My Socks. This guide will systematically help you diagnose and fix connection problems.

Quick Diagnosis

Before detailed troubleshooting, quickly check these items:

✅ Step 1: Confirm Service Status

  1. Login to Just My Socks Dashboard

  2. Check Subscription Link

    • Subscription links update periodically
    • If it’s been more than 30 days, get a new subscription link

  3. Test Other Nodes

    • If using Clash/V2Ray, switch to different server nodes
    • If all nodes fail, continue troubleshooting below

Common Problems & Solutions

Problem 1: “Connection Timeout”

Symptoms:

  • Client shows connection timeout
  • Cannot establish connection
  • Latency test shows timeout

Solutions:

Cause 1: Local Network Issues

Fix: Flush DNS cache

Windows:

ipconfig /flushdns

macOS:

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

Cause 2: Firewall Blocking

Windows:

  1. Open Windows Defender Firewall
  2. Click “Allow an app through firewall”
  3. Add your client (Clash, V2RayN, etc.)
  4. Check both “Private” and “Public”

macOS:

  1. System Settings → Privacy & Security → Firewall
  2. Click “Firewall Options”
  3. Add client app to allow list

Problem 2: “Subscription Update Failed” or “Invalid Subscription”

Symptoms:

  • Error when importing subscription link
  • Subscription link won’t parse
  • Node list is empty

Solutions:

  1. Login to Just My Socks dashboard
  2. Go to Services → My Services
  3. Click your service
  4. Find “Subscription URL” section
  5. Copy the latest link (don’t open in browser)

Correct format:

https://justmysocks6.net/members/getsub.php?service=xxxxx&id=xxxxx

Notes:

  • ❌ Don’t open subscription link in browser
  • ❌ Don’t modify any parameters in the link
  • ✅ Paste directly into client’s subscription URL field

Problem 3: All Nodes Show Red/Latency Test Fails

Symptoms:

  • All nodes show red in Clash
  • Latency tests all timeout
  • Cannot select any node

Solutions:

Solution 1: Check System Proxy Settings

Windows:

  1. Settings → Network & Internet → Proxy
  2. Confirm “Use a proxy server” is OFF
  3. Or set proxy to: 127.0.0.1:7890 (Clash default)

macOS:

  1. System Settings → Network → Advanced → Proxies
  2. Uncheck all proxy options
  3. Or set to: 127.0.0.1:7890

Solution 2: Change Client Port

If default port (7890) is occupied:

Clash for Windows:

  1. Settings → General → Mixed Port
  2. Change to another port (e.g., 7891)
  3. Restart client

Solution 3: Fix DNS Settings

Recommended DNS:

  • 8.8.8.8 (Google DNS)
  • 1.1.1.1 (Cloudflare DNS)

Problem 4: Mobile (iOS/Android) Connection Issues

iOS Common Issues

Problem: Shadowrocket shows “Connection Failed”

Solutions:

  1. Check VPN Permission

    • Settings → VPN → Confirm Shadowrocket has permission

  2. Re-add Subscription

    • Delete existing subscription
    • Copy fresh link from JMS dashboard
    • Use “Scan QR Code” or “Import from Clipboard”

  3. Switch Nodes

    • Test different server nodes
    • Choose the one with lowest latency

Android Common Issues

Problem: V2RayNG/Clash won’t connect

Solutions:

  1. Check Network Permissions

    • Settings → Apps → V2RayNG/Clash
    • Permissions → Grant all necessary permissions

  2. Disable Battery Optimization

    • Settings → Battery → Battery Optimization
    • Find V2RayNG/Clash
    • Set to “Don’t optimize”

Still Can’t Fix? Contact Support

If above methods don’t work, contact Just My Socks support:

Submit Ticket Steps

  1. Login to Dashboard

  2. Open Ticket

    • Click Support → Tickets
    • Click “Open a New Ticket”

  3. Fill Ticket Info

    • Department: Select “Technical Support”
    • Subject: Brief description (e.g., “Unable to connect - Connection Timeout”)
    • Message: Include:
      • Your operating system
      • Client you’re using
      • Error message screenshots
      • Solutions you’ve tried

  4. Wait for Response

    • Usually replies within 24 hours
    • Check email for ticket updates

Best Practices to Prevent Issues

  1. Update subscription regularly - Weekly recommended
  2. Save multiple backup nodes - Don’t rely on just one
  3. Use reliable DNS - 8.8.8.8 or 1.1.1.1
  4. Close other proxy tools - Multiple proxies can conflict
  5. Keep client updated - Regular updates fix bugs

💡 Tip: If the issue is caused by blocked IP, Just My Socks automatically replaces the IP, usually restored within 5-10 minutes.

Visit Just My Socks Official Site